Q: Which payment methods do you accept?
A: We accept all major credit cards.

Q: When will my credit card be charged?
A: Your card will be authorized when your order is processed and billed before shipment.

Q: How can I avoid delays in processing my order?
A: Ensure the billing address and phone number you provide match your credit card company’s records.

Q: What currency are prices listed in?
A: All prices are in U.S. Dollars (USD).

Q: Do you accept alternative payment methods such as cash or money orders?
A: We do not accept money orders, cash, or cashier’s checks unless approved in advance.

Q: How are payments processed?
A: All orders are processed securely through the respective card processing program.

Q: How long does it take to process and ship my order?
A: Orders are processed and shipped within 24–48 hours of being received.

Q: Will my order be delayed during the holidays?
A: Yes—please expect longer processing times during holidays due to higher order volume and holiday closures.

Q: How will I receive my tracking information?
A: Once your order ships, tracking details will be emailed to you automatically.

Q: Which shipping carriers do you use?
A: We ship via USPS, UPS, and FedEx.

Q: What should I do if I have questions or issues with tracking?
A: Contact us anytime—have your order details ready for faster assistance.

Q: What are the shipping costs?
A: 801 Collectors offers flat-rate shipping based on item weight. Costs are calculated at checkout and apply regardless of order size.

Q: Do you offer free shipping?
A: Free shipping is only available as a promotional offer—check our specials for current offers.

Q: What does “Pre-Order” mean?
A: A “Pre-Order” item is still in production and not yet ready to ship. Estimated arrival dates are listed in the product description.

Q: How does the pre-order process work?
A: Placing a pre-order reserves stock for you. Once the item arrives and passes inspection, we ship it immediately.

Q: When will I be charged for a pre-order?
A: Full payment is required upfront.

Q: When will my pre-order ship?
A: As soon as the product arrives at our facility, it will be shipped immediately, and you’ll receive tracking.

Q: Can I cancel a pre-order?
A: Yes, but a 15% cancellation fee applies.

Q: Are release dates guaranteed?
A: No—release dates are estimates provided by the manufacturer and may change.

Q: What happens if my pre-order is delayed?
A: We’ll ship as soon as the product arrives. Delays may occur due to manufacturing or logistics.

Q: What if my pre-order is canceled by the manufacturer?
A: If this happens, we’ll contact you with available options.

Q: Do you accept returns or exchanges?
A: No—all sales are final.

Q: Can I return an item if I change my mind?
A: No, we do not accept returns for any reason other than damage or shipping error.

Q: What if the item doesn’t meet my expectations?
A: We only accept returns for shipping damage or errors on our part.

Q: How do I ensure I am ordering the correct item?
A: Each listing includes detailed descriptions and images. Please review them before purchase.

Q: What should I do if my item arrives damaged or defective?
A: Contact us within 48 hours of delivery so we can help resolve the issue.

Q: Can I cancel or modify my order after placing it?
A: No—all sales are final.

Q: What if I change my mind after placing an order?
A: We do not allow cancellations for change of mind.

Q: What happens if I enter incorrect information at checkout?
A: Orders cannot be canceled or changed due to incorrect customer input.

Q: Can I get a refund or exchange if I made an error in selecting a product or service?
A: No—please review your order before completing checkout.

Q: What if technical issues occur during ordering?
A: Orders placed during site issues are still subject to our no-cancellation policy. If you experience a problem, contact us and we’ll assist.

Q: What happens if my order cannot be fulfilled?
A: If we cannot fulfill your order, we will contact you to resolve the issue.

Q: Do pre-orders follow the same cancellation policy?
A: No—pre-orders have their own policy listed in the Pre-Orders section.

Q: Can this policy change?
A: Yes—we may update this policy at any time without prior notice.

Q: How do I contact 801 Collectors?
A: Email us at 801collectors@gmail.com or use our contact form at /pages/contact.

Q: What is your typical response time?
A: We usually respond within 24–48 hours on business days.

Q: Do you have a phone number for support?
A: To ensure order accuracy and fast resolution, we currently provide support via email and contact form.

Q: Where are you located?
A: We operate online and ship from the United States. We also appear at select vendor events—follow us on Instagram for updates.

Q: Where can I follow you on social media?
A: Instagram: @801.collectors
TikTok: @801collectors

Q: How do I report a damaged item on delivery?
A: Email 801collectors@gmail.com within 48 hours of delivery with your order number, photos of the packaging and item, and a brief description of the issue.