Refund policy

We do not offer refunds or exchanges for items with minor cosmetic imperfections, such as small scratches, paint chips, or dents. If you believe your item has a significant defect, please contact us at 801collectors@gmail.com with detailed images, and we will assess the issue on a case-by-case basis to determine a possible resolution.

Returns & Exchanges

• A 20% restocking fee will be applied to all returns and exchanges.
• The return or exchange must be communicated and requested within 3 business days of the delivery date.
• Items must be returned in their original condition and packaging.
• Before approving a return or exchange, we will inspect the item. If damage is determined to be due to misuse by the buyer and renders the item unsellable, the return will be rejected.
• The restocking fee is calculated based on the product’s price, excluding shipping costs.
• If a product is non-refundable, it will be clearly stated in the product description.
• Items returned due to manufacturer defects must also be in original condition to be eligible for return or exchange.

Order Cancellations

• A 20% cancellation fee applies to all order cancellations.
• Orders that have already been shipped cannot be canceled.
• For pre-orders, if you choose to cancel before the item has shipped, a 15% cancellation fee will be applied.

Additional Considerations

• All returned items must be in their original packaging.
• If an item is returned due to the recipient being unavailable for signature upon delivery (if required), the original shipping fee is non-refundable.
• Estimated arrival (ETA) dates for pre-orders are not guaranteed shipping dates. If your pre-order has not shipped by the ETA, this indicates that the product has not yet been released. We prioritize shipping as soon as products arrive.

For any further inquiries regarding our refund and exchange policy, please contact us at 801collectors@gmail.com.